Frequently Asked Questions

98kr is open to adults aged 18 or older — or the higher minimum age required by the operator's licensing jurisdiction. You must provide accurate personal information during registration and must not already hold an active 98kr account. Residents of restricted territories are not eligible to register. By signing up, you confirm that you meet all eligibility criteria set out in our Terms & Conditions.

Click the registration button on the 98kr homepage and complete the sign-up form with your full name, date of birth, email address and a secure password. You will receive a verification email — click the link inside to activate your account. The entire process typically takes under three minutes. Make sure all details are accurate; incorrect information can cause issues at the KYC verification stage.

No. Each person is permitted exactly one active account on 98kr. Opening duplicate accounts — whether under your own name or a different identity — is a breach of our Terms & Conditions and will result in all associated accounts being suspended, with any balances forfeited. If you have forgotten your login details, use the password reset function instead of creating a new account.

To complete KYC you will typically need a valid government-issued photo ID — your Pakistani CNIC is the most commonly accepted document — along with a recent proof of address such as a utility bill or bank statement dated within the past three months. In some cases we may also ask for source-of-funds documentation. All documents are handled according to our Privacy Policy.

Click "Forgot password?" on the login screen and enter your registered email address. A password-reset link will be sent within a few minutes. If the email does not arrive, check your spam or junk folder. If you still cannot access your account after following the reset steps, contact our support team at [email protected] — support is available 24/7 in English and Urdu.

Log in and navigate to your account profile settings to update contact details such as your phone number or email address. Changes to core identity information — including your name or date of birth — require KYC re-verification to ensure accuracy and compliance. Contact our support team if you need assistance with any identity-related updates and they will guide you through the process.

The payment options shown in your 98kr cashier at the time of deposit reflect what is currently available in your region. Options familiar to users in Pakistan may include standard bank transfer methods. Method availability is subject to change — always check the cashier for the current list. Please note: 98kr does not claim that Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah endorses or supports gambling activity.

Minimum deposit amounts are displayed in the cashier at the time of the transaction and may be denominated in PKR. Minimums vary by payment method and are subject to change without notice. Always review the cashier display before initiating a transaction to confirm the current minimum applicable to your chosen payment option. There is no universal fixed minimum across all methods.

Withdrawal processing times depend on your chosen payment method and whether your KYC verification is complete. Once approved on our side, funds are typically released within one to five business days depending on the receiving institution. Completing KYC verification before you first request a withdrawal is the most effective way to avoid delays when you need access to your funds quickly.

Withdrawals may be held pending for several reasons: incomplete KYC verification, active bonus wagering requirements that have not yet been met, an ongoing security or fraud review, or a mismatch between your deposit and withdrawal methods. Log in and check your withdrawal status in the cashier section. If the status is unclear, contact [email protected] with your account details for a specific update.

98kr does not charge its own processing fees on standard deposits or withdrawals. However, your bank, mobile wallet provider or payment intermediary may apply their own transaction charges — these are entirely outside 98kr's control and are not refundable by us. Always confirm applicable fees with your payment provider before initiating a transaction to avoid unexpected deductions.

Where PKR is supported as an account currency, withdrawals may be processed in Pakistani Rupees. If your account operates in a different base currency, the withdrawal will be converted at the exchange rate applied by the payment processor at the time of the transaction. Currency availability and specific exchange rates are confirmed in your cashier — check before you submit a withdrawal request.

98kr covers a wide range of sports betting markets including cricket — PSL, ICC T20 World Cup, bilateral Test matches and One-Day Internationals — as well as football, UFC and MMA, tennis, basketball, esports and more. Market depth and live betting availability vary by sport and event. Check the sportsbook section for the current event schedule and available markets.

Yes. 98kr offers in-play betting on cricket where live data feeds are available, including selected PSL fixtures, ICC tournaments and bilateral series. Live odds are updated in real time based on match conditions. Markets may be temporarily suspended during key moments — wicket reviews, weather delays or DLS recalculations — and will reopen once official match data is confirmed.

The 98kr live casino section features real-time games streamed with live dealers, including roulette, blackjack, baccarat and a variety of game-show style titles that are particularly popular with players who enjoy interactive entertainment. Games are powered by licensed third-party content studios and are available around the clock. Minimum and maximum table limits are displayed before you join any table.

All slot games on 98kr are supplied by licensed third-party studios whose random number generators are independently tested and certified by recognised testing laboratories. Each game displays its RTP (Return to Player) percentage in the game information panel. Results are generated randomly and independently on every single spin — no spin is influenced by the outcome of any previous spin.

Yes. The 98kr platform is fully optimised for mobile browsers on both Android and iOS devices, so you can access your account, deposit, bet on PSL and ICC matches, play live casino and manage your responsible gambling settings directly from your smartphone — without needing to download a separate application. A stable internet connection is recommended for live casino and in-play betting.

Welcome bonus offers on 98kr vary and may change over time. Any active welcome promotion — including eligibility criteria, deposit requirements, wagering requirements, maximum bonus amounts in PKR and expiry windows — is detailed in the Promotions section of the platform. Always read the full promotion terms before depositing to avoid any surprises regarding rollover requirements or game restrictions.

A wagering requirement is the total amount you must bet using bonus funds before any winnings generated from them become withdrawable. For example, a 30x wagering requirement on a PKR 1,000 bonus means placing a total of PKR 30,000 in qualifying bets before those funds can be withdrawn. Game contribution rates toward the requirement vary — slots typically contribute more than table games or live casino.

Bonuses may be cancelled or forfeited if the wagering requirement was not completed within the stated expiry window, if a single bet exceeded the maximum allowed during active bonus play, if prohibited games were used for wagering, or if bonus abuse was detected. Review the specific promotion's terms for the exact conditions that applied, or contact our support team for a detailed explanation of your specific case.

No. Bonus funds and winnings generated during bonus play are not withdrawable until the full wagering requirement has been met and cleared. If you choose to withdraw your real-money balance before the wagering requirement is complete, any remaining bonus funds and associated pending winnings will be automatically removed from your account. This is a standard industry condition clearly outlined in our Terms.

Use a strong, unique password for your 98kr account and enable two-factor authentication if available. Never share your login credentials with anyone — including family members. 98kr will never ask for your password via email, chat or phone. If you suspect your account has been accessed without your authorisation, change your password immediately and contact [email protected] right away.

All data transmitted between your device and 98kr is encrypted using TLS (Transport Layer Security). Stored personal and financial data is protected with industry-standard access controls and encryption at rest. We do not sell your personal data to third-party advertisers or data brokers. Full details of how your data is collected, used and retained are available in our Privacy Policy.

98kr provides deposit limits, loss limits, session time limits, cooling-off periods and self-exclusion — all accessible directly from your account dashboard without contacting support. Limit reductions take effect immediately; increases require a 24-hour reflection period. Self-exclusion deactivates your account for a minimum of six months, or permanently. Full details are on our Responsible Gambling page.

Log in to your account, go to Settings → Responsible Gambling → Self-Exclusion, choose your preferred exclusion period — a minimum of six months, a defined longer period, or permanent exclusion — and confirm. Exclusion takes effect immediately. Alternatively, email [email protected] and a team member will activate it on your behalf without delay. Your remaining real-money balance is returned after the exclusion period ends, subject to KYC.